Virtual Urgent & Primary Care
24/7 urgent care plus ongoing primary care for you and your family—all from home. Prescriptions, preventive visits, and chronic condition management included.
Ideal For
Families wanting both urgent and routine care in one plan
Adults with ongoing health needs (e.g., allergies, diabetes)
Busy professionals prioritizing convenience without sacrificing continuity
Parents seeking pediatric primary care for kids
Includes All SilverCare Benefits
Instant symptom assessment – Get care recommendations in seconds
Smart care routing – AI directs you to urgent, primary, or specialty care.
24/7 guidance – Always know your next best step, day or night.
- Select and keep your preferred doctor (7am-7pm weekdays).
- Requires 3-hour advance booking.
- Choose by gender/language/license state.
- PCP consultations, diagnoses, prescriptions, and ongoing treatment.
- Covers diabetes, hypertension, obesity.
- Includes: Quarterly HbA1c tests, Specialist referrals (endocrinology/cardiology) and Rx refills (non-controlled).
- Shared video visits, designated caregivers can join consultations.
- Controlled access. Manage permissions via your patient portal.
- Small circle care – Up to 3 trusted family members included.
- Direct messaging to pharmacists, nutritionists, dentists.
- 48-hour response guarantee.
- Dental consults cover pain/infection.
- End-to-end support – We handle follow-ups, insurance forms & prior authorizations.
- Time saved – Reclaim 4+ hours/month on healthcare paperwork.
- One point of contact – A dedicated coordinator manages all case details
- 3 free virtual skin consultations per family.
- Treats acne, eczema, psoriasis, rashes.
- No cosmetic procedures.
- Mandatory pre-PCP survey
- Covers family history, lifestyle, biometrics.
- Takes 12 mins avg.
- No provider shuffle – Keep the same trusted PCP for every visit.
- Higher satisfaction – 94% of patients value this consistency*.
- Deeper care relationship – Your doctor truly knows your health history.
- Save, share, or review consultation records anytime.
- HIPAA-compliant document storage.
- Grant access to family members.
How to Get Started with GoldCare Plan
Getting started is quick and secure. Just follow these three simple steps to enroll in GoldCare and unlock 24/7 access to virtual primary care—right from your phone or computer.
What People Ask About GoldCare
Quick answers to the most common questions about how GoldCare works, what it covers, and how fast you can expect to get care.
Yes — GoldCare includes the option to choose and stay with the same licensed healthcare provider across your visits. This allows for better continuity, trust, and personalized care.
In addition to 24/7 urgent care, GoldCare includes virtual primary care visits, chronic condition management, preventive care check-ins, and prescription renewals. It’s a more comprehensive solution for your everyday health needs.
On average, licensed healthcare providers return calls in under 17 minutes nationwide. While response times may vary slightly during peak hours, most SilverCare members receive a consultation within 3 hours—often much sooner.
Yes — you can change your plan at any time. If you downgrade to SilverCare, you’ll still retain access to your medical records, but provider continuity and expanded services will no longer be included.
Absolutely. GoldCare includes scheduled follow-ups, post-consult phone calls, and message-based check-ins with your provider. You’ll also have full access to your encrypted visit history through your patient portal.
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Secure & Compliant
Your Privacy Fully Protected
GoldCare is built with your security in mind. All services are delivered through HIPAA-compliant systems with end-to-end encryption to safeguard your personal health information. Your records, visit summaries, and communication history are stored in a private patient portal, accessible only to you and authorized care team members.
HIPAA Compliant
We follow strict HIPAA standards to protect your health information.
End-to-End Encryption
All communications and records are protected with end-to-end encryption.
Secure Patient Portal
Your medical records are stored safely in your encrypted patient portal.
Need Help Choosing a Plan?
Our care team is ready to guide you. If you’re unsure which plan is right for you — SilverCare, GoldCare, or PlatinumCare — we’re happy to help you compare your options and get started.
Call us now at +1 (877) 592‑0679
And speak directly with a friendly representative.
Available Monday–Friday, 8 AM to 6 PM CST.