Virtual Urgent Care
Get 24/7 access to board-certified doctors for common illnesses, minor injuries, and urgent health needs—no waiting rooms, no hassle.
Ideal For
- Busy individuals who need occasional urgent care
- Families wanting backup for kids’ sudden fevers or earaches
- Travelers seeking quick care without finding a local clinic
- Anyone avoiding ER waits for minor issues
SilverCare Benefits
- No wait for urgent care; holidays included.
- Available nationwide (including Puerto Rico) with bilingual care teams.
- Covers cold/flu, UTIs, rashes, allergies. Excludes: Narcotics, children under 2, pregnancy care.
- Consultations completed within 3 hours of request.
- 92% of cases resolved in first contact.
- Average MD response time: 47 minutes.
- Call, secure video, email, or online account
- Video platform works on iOS/Android/desktop.
- Email encrypted to HIPAA standards.
Covers common conditions (non-controlled Rx if needed)
Includes antibiotics (amoxicillin), anti-fungals (fluconazole), topical steroids.
Excludes controlled substances.
- Phone follow-up within 36–48 hours for feedback.
- Patient satisfaction survey included.
- EHR updated with visit summary.
- Save, share, or review consultation records anytime.
- HIPAA-compliant document storage.
- Grant access to family members.
How to Get Started with SilverCare Plan
Getting started is quick and secure. Just follow these three simple steps to enroll in SilverCare and unlock 24/7 access to virtual urgent care—right from your phone or computer.
What People Ask About SilverCare
Quick answers to the most common questions about how SilverCare works, what it covers, and how fast you can expect to get care.
Yes — you can upgrade or downgrade anytime. Changes take effect in your next billing cycle, and your care history stays securely stored in your patient portal.
SilverCare is ideal for treating common non-emergency issues like cold and flu symptoms, UTIs, allergies, rashes, and more. It does not cover controlled substances, care for children under 2, or pregnancy-related services.
On average, licensed healthcare providers return calls in under 17 minutes nationwide. While response times may vary slightly during peak hours, most SilverCare members receive a consultation within 3 hours—often much sooner.
Yes — SilverCare works anywhere in the U.S., including Puerto Rico. You can access care 24/7 as long as you have internet or phone access.
SilverCare connects you with the next available licensed healthcare provider to ensure fast access to care. While provider continuity isn’t included in this plan, upgrading to GoldCare or PlatinumCare allows you to keep the same primary care provider (PCP) for every visit—with a 94% satisfaction rate for provider consistency.
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Secure & Compliant
Your Privacy Fully Protected
SilverCare is built with your security in mind. All services are delivered through HIPAA-compliant systems with end-to-end encryption to safeguard your personal health information. Your records, visit summaries, and communication history are stored in a private patient portal, accessible only to you and authorized care team members.
HIPAA Compliant
We follow strict HIPAA standards to protect your health information.
End-to-End Encryption
All communications and records are protected with end-to-end encryption.
Secure Patient Portal
Your medical records are stored safely in your encrypted patient portal.
Need Help Choosing a Plan?
Our care team is ready to guide you. If you’re unsure which plan is right for you — SilverCare, GoldCare, or PlatinumCare — we’re happy to help you compare your options and get started.
Call us now at +1 (877) 592‑0679
And speak directly with a friendly representative.
Available Monday–Friday, 8 AM to 6 PM CST.